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Spirit® Airlines Sucks!

@spiritair_sux
Frustrated with Spirit® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1980
Address
2800 Executive Way, Miramar, FL 33025
Chief Executive Officer
Robert L. Fornaro
Total Compensation (2015)
$2.09m (SEC DEF 14A Filing)

 – About 1 Day ago.

Are you a member of the $9 fare club? This is now false advertising as Spirit has introduced a $9.99 'PASSENGER USAGE CHARGE' for every ticket.

And being a member of the $9 fare...

Are you a member of the $9 fare club? This is now false advertising as Spirit has introduced a $9.99 'PASSENGER USAGE CHARGE' for every ticket.

And being a member of the $9 fare appears to subject you to extra surveillance and fee adjustments. I used to purchase the 'Big Front Seat'. But the price has skyrocketed from $23 to $47. Is Spirit charging different prices based on customers history?

My father would call this 'chicken shit' and I believe that is apropos! The new CEO is ruining a good business model with this crap. He should have a washroom conference with some customers and be a taught a lesson.

 – About 11 months ago.

Over 3 hour delay out of Denver tonight. Gate agent blamed it on weather. They won't even give me a free drink voucher! They claim they don't give out anything! I told them this was my first time...

Over 3 hour delay out of Denver tonight. Gate agent blamed it on weather. They won't even give me a free drink voucher! They claim they don't give out anything! I told them this was my first time flying with them and that it would also be my last. They didn't care at all.

 – About 11 months ago.

Worst airline experience ever! My flight from San Diego to Las Vegas was delayed by 5 hours! I could have drove there in 4 hours. Plane had technical difficulties and during the delay they were fixing...

Worst airline experience ever! My flight from San Diego to Las Vegas was delayed by 5 hours! I could have drove there in 4 hours. Plane had technical difficulties and during the delay they were fixing a part of the planes hydraulix... is that even safe??? Thanks spirit airlines for allowing me to miss my ceremonial business convention that happens once a year. Customers think that you are saving money when the website tries to trick you into purchases uneccasry extra fees. Go with another commercial airline and save yourself real time and money. :(

 – About 11 months ago.

Spirit Air's customer service is horrible. 4 of us booked flights for 7 am down to Florida to go on a cruise. We found out that 2 am that morning, Spirit technicians were working on the plane to fix...

Spirit Air's customer service is horrible. 4 of us booked flights for 7 am down to Florida to go on a cruise. We found out that 2 am that morning, Spirit technicians were working on the plane to fix some "communication issue" to be able to talk to the stewards over the intercom system. However, Spirit kept delaying the take off by an hour until it was too late for us to go to another airport and book a last minute flight to catch our cruise. Needless to say we missed out cruise. So when it was too late and another updated delay, we decided to get our bags and go home disappointed vacationers. Upon trying to get a credit for the airfare, we were only given the option to have a "credit shell" which is basically a credit to fly another time since our flight wasn't cancelled at this point. So instead of waiting another 4 hrs (which would have been over 12 hrs at the airport) we decided to take the credit. The following day we found out that the flight was cancelled. We called customer service (not the airport) and asked for a refund. Customer service told us that they couldn't do anything because we did the credit at the airport (Atlantic City, NJ) and would have to go to the airport (over an hr away) to get the refund. Since we missed our vacation because of Spirit's mechanical issues and continuous delaying of the flight when they knew 100% that the flight was going to be cancelled, we drove down to get this credit rectified and changed to a refund based on the customer service representative. Well lo and behold, the airport told us that they couldn't do anything and to call customer service. So we called customer service again while at the airport and all the person kept repeating was the company's ** line about how they can't refund the money because we took the credit. Again, we took the credit because that was all that was offered to us since the flight wasn't cancelled at this point and we weren't waiting another 4 hrs until it was. They already screwed us on missing our cruise and now they are screwing us on the credit to refund request. I will never fly Spirit again after I attempt to use up my credit. I'm sure there will be an issue with that and not customer service to help or deny the issue. I hope people refuse to use this airline. I get it's a cheaper airline and you get what you pay for, but I wasn't the cause of the issues. If the issues were our fault, I would understand better however they weren't. I really hope this company goes down the tubes and people stop flying with them. So disappointed.

 – About 11 months ago.

Do NOT purchase airline tickets from Spirit Airline. They have the WORST customer service. They will change and cancel flights at any time, on your expense. I have traveled with them several times,...

Do NOT purchase airline tickets from Spirit Airline. They have the WORST customer service. They will change and cancel flights at any time, on your expense. I have traveled with them several times, always disappointed but wanted them to redeem themselves. That is impossible. I will NEVER travel with them again. I booked a flight with them in April, they decided to cancel my flight months later, with no compensation whatsoever. They refunded my money (which they made it seem I should thank them for this). They no longer offer the travel into the city I was traveling. I'm now forced to spend 3 times the amount looking for a last minute flight on another airline. I will not make this mistake again. Customer service "supervisor" was zero help at all. I told her several times what my name was. She could see my name written down and kept calling me another name. How on earth Liza employee # ** is a "supervisor"? Very telling on how they conduct business. I wish I could give Spirit negative stars.

 – About 11 months ago.

I bought a round trip ticket from LA to Myrtly Beach unfortunately my grandson was not able to return with me back home. On the plane his name was called I informed the stewardest the situation and...

I bought a round trip ticket from LA to Myrtly Beach unfortunately my grandson was not able to return with me back home. On the plane his name was called I informed the stewardest the situation and returned to my seat, the next thing I see that my grandson's seat was resold. Upon arrival at LA I spoke to the managers for Spirit I explained to them what had hapened, who in turn literally insulted me. I left the terminal crying. I will never fly Spirit.

 – About 11 months ago.

Made a reservation and booked a flight for the next day. They said you could cancel within 24 hrs. I booked the flight and the next day to check in for your boarding pass they wanted me to sign up for...

Made a reservation and booked a flight for the next day. They said you could cancel within 24 hrs. I booked the flight and the next day to check in for your boarding pass they wanted me to sign up for their club. Had to give them all my personal info or I couldn't print the boarding pass. I refused and after 30 minutes on the phone with them they told me the only way to get a boarding pass was to go to the ticket counter. But that would cost $10! For a ** boarding pass. Then I told them to cancel the flight as I made it within 24 hrs. They refused as the ticket had to be for travel after 7 days. These people are the biggest rip off I've ever seen. They should be shut down by the FAA. Nothing but a scam!

 – About 11 months ago.

I am taking a flight on Spirit this morning and all was going well until it was time to check my bag. I pre-paid for my luggage, bad enough. There are still some good airlines that don't charge for...

I am taking a flight on Spirit this morning and all was going well until it was time to check my bag. I pre-paid for my luggage, bad enough. There are still some good airlines that don't charge for the first bag. Now most airlines allow you 50lbs in luggage but of course Spirit is "different" for lack of a better word. So I found out you only allow 40lbs. My bag was exactly 50. Now the cost is $30 for being over. Now is $30 crazy, no, however, when the manager just allowed her friend who she's been talking to on the line for 10min to check in a bag for 52lbs with no charge right in front of you and when you address it her answer is "well she has two bags it evens out" but she didn't realize I saw the first bag which also weighed over 50lbs then there is a problem. Now it's 4am and I did not feel like embarrassing myself in front of everyone or making a scene for fear of the "convenient" loss of my luggage and that's the only reason why I obliged and paid the fee without asking to speak with someone above the manager. Spirit is cheaper than most airlines but they also say you get what you pay for and by the time you take on all the fees you charge for EVERYTHING you're going to end up spending what you would've spent for no hassle from JetBlue, American or Delta anyway. This is my last flight with Spirit. I should've known better after Spirit lost my brother and his wife's luggage for their honeymoon and they went 4 of 7 days on a cruise with no clothes or toiletries. I would like a callback from someone so I can make an official complaint.

 – About 1 Year ago.

I gave Spirit a second chance after my initial bad experience of paying too much for carry-on and checked bags at airport first time. Thought I had system figured out and next time they canceled my...

I gave Spirit a second chance after my initial bad experience of paying too much for carry-on and checked bags at airport first time. Thought I had system figured out and next time they canceled my return flight home due to "weather" at the gate. Apparently this happens a lot with Spirit. I rented a car and drove home ten hours to Atlanta from Detroit and the weather was beautiful and sunny the whole way home. It is not a discount when you add in all the fees and especially hotel and food since they said it would be several days until they could get me home!!! Won't fly them ever again. Customer service is bad too but I expected that.

 – About 1 Year ago.

Well as everybody already know, Spirit is the worst airline ever exist. Very small room, uncomfortable chair and flight is always delay for every reason. I was told my flight is delay because the...

Well as everybody already know, Spirit is the worst airline ever exist. Very small room, uncomfortable chair and flight is always delay for every reason. I was told my flight is delay because the aircraft is having technical problem and for the safety of the passengers they have to wait? I was given a free round trip ticket. When I try to use it, they told me to pay 70% of original price for taxes and fees. I was so surprised. What a free round trip ticket is it? And I had to spend over an hour with the representative about this issue, and they told me to call back. The worst airline ever for every reason I can give. And their worthless customer service exist for sales not for customers.

 – About 1 Year ago.

I tried saving a few bucks by flying Spirit but like always you get what you pay for. I purchased bag fare & wanted to cancel or better yet I wanted to credit it to my return flight. I was denied &...

I tried saving a few bucks by flying Spirit but like always you get what you pay for. I purchased bag fare & wanted to cancel or better yet I wanted to credit it to my return flight. I was denied & rejected, so now I'm assed out of money. Not only that, I found out customer service is in the Philippines. Spirit is outsourcing our US jobs. Will never fly them again!

 – About 1 Year ago.

SPIRIT IS THE worst airline you can travel with! Their website is bad and their customer service is the worst and even if you book a round trip with them they charge you for luggage twice - I paid...

SPIRIT IS THE worst airline you can travel with! Their website is bad and their customer service is the worst and even if you book a round trip with them they charge you for luggage twice - I paid 412.00 for two carry on and two luggage. Please stay away from this airline - if you ever find yourself with a question you will not find the answer with website or customer service because they never answer and if they do it's a two hour wait because everyone that travels with them has complaint, therefore their call volume is ridiculous!

 – About 1 Year ago.

I have been screwed by Spirit once too often now. You people are out to mislead, humiliate and generally steal customers' money. When my wife and I went to your ticket counter on Sunday to give them...

I have been screwed by Spirit once too often now. You people are out to mislead, humiliate and generally steal customers' money. When my wife and I went to your ticket counter on Sunday to give them our bags (which you had already screwed us on), we were told the bags total were 10 pounds overweight. We told them they were crazy because they were the same bags we checked in New Orleans without an "overweight" problem. We brought nothing in Las Vegas so we added no weight to the bags. We then reluctantly ponied up our AMEX card to pay the $30.00 fee. Your ticket person then announced to and anyone else standing nearby that our AMEX card had been declined. I asked her to run it again because I had just used it with no problem. She again announced that it had been declined. We gave her a debit card which then paid the $30.00. I called the credit card company about the decline and they told me that YOUR ticket people had keyed in the wrong CCV not once, but twice!!! Pretty embarrassing. I had to demand a receipt before I was given one, a copy of which is attached. I also requested a statement from AMEX about the incident. And on another subject, the flight. We got on the flight and were seated in back of a ** family. After your crew closed the doors, a flight attendant proceeded to start with the safety spiel. While she was doing her thing, the father in the seat in front of us was showing his son a picture on his phone. When the attendant was finished, she walked over to the father and pretty much accused him of taking her picture or recording her in some way. The father told her he was not doing anything but she insisted on having him delete I guess his phone or something. He told her again that he did not record anything. I guess she figured she should drop it before she got into a bind. Looked a little bit racist to me. Might want to think about a little more training for her. You can be assured that I am going to raise a stink about this to anyone that will listen to me or has a complaint line or website. But, for now, you can say that you screwed another sucker.

 – About 1 Year ago.

In March 2016, I was trying to check in for my flight and was using a kiosk. The kiosk (computer) asked for my information and then asked if I had any bags to check. I said yes, because I had a small...

In March 2016, I was trying to check in for my flight and was using a kiosk. The kiosk (computer) asked for my information and then asked if I had any bags to check. I said yes, because I had a small purse that I was carrying on. I swiped my credit card and got an error page saying that I needed to see the attendant at the counter, so I assumed that I hadn't been charged the $55 baggage fee. I never received a receipt or boarding passes from this kiosk. The attendant that checked me in said I didn't have to pay for my purse that I was carrying on because it was so small, and I went on my way. When I got to my destination, I noticed that I had a $55 charge on my bank account. I later called Spirit and they told me they couldn't refund the money, but they would email me with a credit for my next flight. I never received this email. I contacted my bank to have them dispute the charge. Recently, they got back to me and said that they found the charge to be accurate. How is this charge accurate?!? I paid for something I didn't need to pay for, and was never given a receipt for! I would've disputed it at the counter while I was at the airport if I thought that it had gone through! I never got a confirmation from that kiosk! I will never ever fly Spirit again!!!

 – About 1 Year ago.

CAUTION: Never fly Spirit. Since I was flying international, I called to confirm their weight policy for luggage for an international flight. I sought confirmation with their agent if their website...

CAUTION: Never fly Spirit. Since I was flying international, I called to confirm their weight policy for luggage for an international flight. I sought confirmation with their agent if their website stated up to 70lbs to Central America. He placed me on hold for a while and confirmed that it was. At the airport I got charged for excessive weight. They charge for everything, even coffee. Customer service in India is dazed & confused. They give false information & are geographically challenged. You experience aggravation, & end up paying the equivalent of a higher but better service. Spirit no mas.

 – About 1 Year ago.

Worst customer service imaginable. Mechanical failure caused flight delay, which then lead to cancellation because of weather. The customer service agents informed the entire flight, because of the...

Worst customer service imaginable. Mechanical failure caused flight delay, which then lead to cancellation because of weather. The customer service agents informed the entire flight, because of the weather there were no comps going to be issued and our option was to get a hotel or sleep in the airport. They offered no solutions to get us home and told us we were out of options with them and if we wanted to book with another airline (at our expense) it was our choice. Worst airline and would recommend you not waste your time and potential vacation to save $20 in upfront ticket cost.

 – About 1 Year ago.

YOU GET WHAT YOU PAY FOR PEOPLE. CHEAP FLIGHTS WITH CHEAP SERVICE.. Service was late by two hours into LAX . Was late for the wedding. So we decided to eat the cost of your service home because of gut...

YOU GET WHAT YOU PAY FOR PEOPLE. CHEAP FLIGHTS WITH CHEAP SERVICE.. Service was late by two hours into LAX . Was late for the wedding. So we decided to eat the cost of your service home because of gut instinct. Low and behold, I get an email saying you will get us home at 2am - 2 hours late. Sorry SPIRIT, NOT THIS TIME.. We are at the crib BBQ ing. came home a day early. We chose American RED EYE Flight. Happy 4th of JULY

 – About 1 Year ago.

Today fight305 from BWI to FLL was canceled after the second delay notifications, due to some odds in the engine. It's the first day of this vacation and this ruined all passengers vacation. The staff...

Today fight305 from BWI to FLL was canceled after the second delay notifications, due to some odds in the engine. It's the first day of this vacation and this ruined all passengers vacation. The staff at airport are stupid and unfriendly. They didn't solve any problem but just told me to call their service hotline to rebook by myself. There're no help, no apologies, no compensation from them at all. I should arrived at Miami 2pm but in the end after searching for all airlines, I could only take America airline and fly to Palm beach airport, and it arrives at 12am in the evening. I almost spend whole day waiting in Baltimore airport and waste my vacation. I accept that spirit charges many many extra fee due to its ticket is "cheap" but I can never accept the staffs' attitude and their ability to solve the problems. It's because their poor flight conditions and they don't give any compensation for inconvenience brought to passengers. I will never take Spirit anymore. It's really the worst airline in the world.

 – About 1 Year ago.

Spirit is the worst. They lied to me to avoid compensating me when they cancelled my flight due to weather. The plane was at the gate and the AA flight leaving at the same time left on time! Avoid...

Spirit is the worst. They lied to me to avoid compensating me when they cancelled my flight due to weather. The plane was at the gate and the AA flight leaving at the same time left on time! Avoid Spirit at all costs. This is the second time for me. There won't be a third. M McQuilkin.

 – About 1 Year ago.

This is the worst airline I have ever seen. Without going into details my daughter's flight was cancelled this morning and they have absolutely no excuse and no customer service when it comes to...

This is the worst airline I have ever seen. Without going into details my daughter's flight was cancelled this morning and they have absolutely no excuse and no customer service when it comes to helping her find another flight. I will NEVER deal with this airline ever again...and if anyone asks me about them all I say is "they suck!"

 – About 1 Year ago.

Sitting in LA finding out our flight was delayed...not once, not twice, not three times, not four times....but 5 times!! Then it was simply cancelled!!! During the hours we were told it was delayed,...

Sitting in LA finding out our flight was delayed...not once, not twice, not three times, not four times....but 5 times!! Then it was simply cancelled!!! During the hours we were told it was delayed, we then missed any opportunity to fly out this evening! OMG!! This is just unacceptable. I am missing an important meeting and so is my husband! We will never, ever, fly with Spirit again. We received no help in getting a different flight out. You virtually told us that our flight is cancelled and so, "Good Luck". I will have good luck with any carrier OTHER than Spirit! This has inconvenienced our friends, who we are staying with and it has greatly inconvenienced us. We will never fly with Spirit again.

 – About 1 Year ago.

Been here since 10:30 am ..flight got delayed three times ! Didn't find out until 3:30 that our flight has been canceled ! Along with many other flights that I watched get canceled today. Management...

Been here since 10:30 am ..flight got delayed three times ! Didn't find out until 3:30 that our flight has been canceled ! Along with many other flights that I watched get canceled today. Management was rude and disrespectful when handling our refunds and found the situation laughable. (Atlantic city airport) ... Very upset that I had to cancel my stay and entire vacation. Luckily I wasn't charged for the hotel after a long battle with the management. VERY UPSET.

 – About 1 Year ago.

I just read something that piss especially me off and I hope that this isn't true, if it is well we all need to boycott this airline. The story is this, "Spirit airlines tells young soldier...

I just read something that piss especially me off and I hope that this isn't true, if it is well we all need to boycott this airline. The story is this, "Spirit airlines tells young soldier flying back to his base that he must pay extra $55 to hang up his dress blues. Airline rep then goes on to tell him that spirit does NOT cater to the military. Well Spirit welcome to McArthur airport in LI. It will be a cold day in hell before I use your airline. I hope others will share this on FB and not fly Spirit until they change their treatment of our service members ." Are you guys for real, hope to God you as a company aren't this stupid and if you did do something this ridiculous that you fix what you broke. God bless our troops, God bless America. ????????

 – About 1 Year ago.

A birthday trip to Vegas turned out to be a horrible trip with Spirit airline. They canceled our flight so we were stuck in Vegas with no money for another night stay in the hotel. Then they were...

A birthday trip to Vegas turned out to be a horrible trip with Spirit airline. They canceled our flight so we were stuck in Vegas with no money for another night stay in the hotel. Then they were several delays to get back home to Atlanta. This is an unprofessional airline and I would not recommend anyone dealing with them plus you have to pay for seats after you have booked the flight, thought seats come with the flight. Then the room at stratosphere had bed bugs. I have pictures as well.

 – About 1 Year ago.

Email to Spirit Sheryl May 1, 9:56 AM You canceled my flight. I got no call, text or email. I had to stay in Puerto Rico at an extra expense of $300.00 plus loss of pay from work. I want to be...

Email to Spirit Sheryl May 1, 9:56 AM You canceled my flight. I got no call, text or email. I had to stay in Puerto Rico at an extra expense of $300.00 plus loss of pay from work. I want to be compensated! May 2nd No reply yet SO.... I called.... Just on hold for 40 minutes with "Phoenix" from Spirit airlines waiting for the supervisor. Phoenix sound's like she lives in Dubai (along with her friend "Sunshine" who I had the pleasure of talking to when I found out my flight was canceled Friday night) Phoenix would get back on the line every 2 minutes saying "please hold, you're next in line." THEN she says " "Can I have the supervisor call you back within 24 hours???"" If I'm next, why is it going to take 24 hours???? She said the supervisor is in a lengthy conversation. I'd say! 24 hours is a long conversation. SMFH If anyone was SUPPOSED to be on this flight bqn to fll April 30, 3:16AM, I say let's get a lawyer. Spirit can't keep shittin on their customers and get away with it!!

 – About 1 Year ago.

When flight needs changed, it was cheaper to book a new one-way flight for my kids and cut my losses. Spirit cancelled my 16-year-old's return flight when their customer service team did not note a...

When flight needs changed, it was cheaper to book a new one-way flight for my kids and cut my losses. Spirit cancelled my 16-year-old's return flight when their customer service team did not note a separate flight was also being utilized, stranding him on Detroit on the way to Boston. No refund is being given for ANYTHING. And it is, of course my fault that I didn't want to pay $465 to fix the original date. One entire round-trip ticket cancelled without notification to me, and no refund on the return flight for my daughter. His dad and I had to drive another 7.5 hours each to meet in NY. Never again will I do business with this company.

 – About 1 Year ago.

Worst airline ever !!!! And the worst customer service! Do they only hire the people under a certain IQ???!!!...

Worst airline ever !!!! And the worst customer service! Do they only hire the people under a certain IQ???!!!

 – About 1 Year ago.

I wanted to give them 0 stars but there's no option for that so I had to give them at least one. Spirit Airline is absolutely the most trifling airline in this country. PLEASE do not fly Spirit...

I wanted to give them 0 stars but there's no option for that so I had to give them at least one. Spirit Airline is absolutely the most trifling airline in this country. PLEASE do not fly Spirit Airlines. Save yourself the headache and money. They nickel and dime you for everything after you purchase ticket. Do not use your credit card for board purchases because they double charge you and will not give your money back and even act like they don't know what you're talking about. They say they cannot find the charge and to go online to file a complaint but when you do that then there's a whole nother set of problems that is too detailed to go into. I've been on the phone with them for 1 1/2 hours trying to clear up a double charge that they say they can't see when clearly it was deducted from my account. Everyone can see the charge my bike myself but they can't see it somehow. Then after I stayed on the phone that long the manager gets online and then tells me that I have to file a claim online. That he cannot do anything. I ended up having to call my bank to dispute it because I got no help from Spirit Airlines with the situation. It is still pending and I still don't have my money back. Do yourself a favor and fly another airline. I will never use them again even if they're the lowest rate available.

 – About 1 Year ago.

I agree with an earlier review. Spirit Air needs to be renamed Scandal Air. There's a reason Spirit Airlines scores rock bottom on government rankings. In case, you do not read all of this, I'll say...

I agree with an earlier review. Spirit Air needs to be renamed Scandal Air. There's a reason Spirit Airlines scores rock bottom on government rankings. In case, you do not read all of this, I'll say right up front. I hope you'll join me in telling online booking services that compare airline prices (i.e. Kayak, Priceline, etc) that they should not include Spirit Airlines. Spirit Airlines prices are NEVER what they seem and cannot be compared other airlines. I used an online search engine to compare airlines and get the cheapest flight. What began as a $394 fare ended up becoming well over $500. Other airlines offered prices for a lot less and greater comfort. During the purchase, a "$9 fare membership" window kept popping up. I kept closing it. While looking at checking bags, it popped up again saying "You will save $9 per bag if you purchase a $9 fare membership." Well, that makes the membership free (pays for itself) I thought, so why not. AT THE END OF THE TRANSACTION, I saw, for the first time, the cost was actually $59, not $9. There was no option to uncheck that item, like there typically is when reviewing a summary before making payment and there was no option to go back. The entire process took so long and was so cumbersome. I didn't want to start from the beginning. So, I made the purchase AND within TWO MINUTES contacted Spirit to tell them I did not want the membership. I was told that "It wouldn't be fair to others if I got to get a refund," and they did not care that the purchase was made two minutes ago. We went back and forth, with no results. (Yes, I kept all the emails. Yes, I will be sending this to the FAA and Attorney General.) Next, shortly before the actual trip I received an urgent notice to purchase seats or they will cost up to $100 at the airport. Strange, because I'm so used to selecting seats when booking but I didn't recall that option automatically appearing as it typically does. In somewhat of a panic (as their marketers expected), I went online and purchased seats asap in fear that if I didn't, we might be bumped off the flight or have to pay $100 each at the airport. Voila. $500+ plane tickets. What was not clear, you're not required to purchase seats and we could have used general boarding. Why the urgent notices? It seems to make the situation seem like an urgent matter that you must act on. And about that $9 fare club? It is a $9-fare Club or "$9 fare" Club...NOT a $9 Fare-Club or $9 "Fare Club." However they advertise it as a $9 Fare Club making no distinction if the $9 is the cost of membership (which I assumed it was) or if this was something about getting fares for $9 in the future. (I don't travel enough to care about slim chances of getting $9 fares.) And about that $9 fare? Occasional low fares are available to everyone for $10 more. I keep getting emails about low fares, but because I'm a "member" I save $10. While at the airport, the Spirit Airlines waiting area was filled with nothing but long faces. Everyone look miserable as we headed to sunny Arizona from frigid Minnesota. And everyone within earshot was complaining about their experience booking with and feeling ripped-off by Spirit Airlines. Class action lawsuit coming up? Don't know but it made me wonder. The good news is all we?re saying "never again." During our vacation, we retold our experience to many people. One night we overheard a couple exclaiming, "We'll never travel Spirit Airlines after what they told us!!!"

 – About 1 Year ago.

They need to change their name to Scandal Airlines. I swear they will charge you for the air you breathe in their planes if they could! I paid $196 round trip to LAX from BWI. I was excited that I...

They need to change their name to Scandal Airlines. I swear they will charge you for the air you breathe in their planes if they could! I paid $196 round trip to LAX from BWI. I was excited that I thought I had gotten a "deal." Boy, was I mistaken! I had no idea that it was "cheaper" to check your baggage online. So when we got to the airport - I was expecting to pay the normal $25 a bag (was checking in 2 bags) since that is what almost EVERY OTHER AIRLINE charges. Oh no... I was floored when she came back with $100!! $50 a bag?!? Are you kidding?! The airline representative very rudely said, "Well you should have checked them in online, it's cheaper!" "Oh sorry, I didn't do that and actually gave you something to do for the money they are paying you other than to just sit there and be rude. Sorry, I put you to work, lady." Anyway, I reluctantly paid and we proceeded to the gate. Once boarded, we couldn't believe the quality of seating we had. I get it, it's a "cheap" airline... But seriously... The most uncomfortable seats ever! And they didn't even spring to add a back pocket to the seat where you keep the pamphlets. Oh no... Those were secured in by little bungee cords crisscrossed. The tray table was about the size of an iPad mini. Every time I set my bottled water on it - it fell off. It was pointless to even use. If you are thirsty, be prepared to pay money. This airline doesn't even offer complimentary water! NOTHING was complimentary. And boy did they really push for you to buy liquor! I felt like I was at a bar! The airline staff thought they were being clever with their jokes over the intercom - but they were not funny and simply annoying. After a very uncomfortable flight - we finally arrived at LAX. Upon our return home - we thought we were going to save money on the way home by going to a local print shop and checking in our bags online as well as printing our boarding pass to avoid the insane long line we stood in the first time. Wrong. It still cost us $80 to check both bags ONLINE. SO yeah... $40 instead of $50 at the airport!! Completely ridiculous!! We paid a total of $180 in addition to our trip just for friggin checking 2 bags each way that only weighed 20lbs!!! If your bag weighs over 40lbs, be prepared to pay $100!!! Most airlines have a 50lbs limit before they charge you more. Not this cheap airline. Oh no - theirs is 40lbs. Absolutely ridiculous. Once we arrived at the airport - we looked for a checked bags/printed boarding pass line but to our dismay, it didn't exist. We still had to wait in the very long line to give them our luggage. The ride home was even more miserable since we took a redeye. We did not sleep a wink since it was impossible to get remotely comfortable. So that $196 roundtrip ticket I thought I got a deal on turned out to be $286 each round trip. For that - I would have MUCH rather just gone with another much more comfortable airline that at least gives you free water and doesn't overcharge you in fees!! This airline sucks, their customer service sucks, they rob you any chance they get, and I think I would rather take a cargo plane carrying chickens vs ever riding on this flying turd again.

 – About 1 Year ago.

All Veterans should boycott this airlines. They would not allow a disabled Veteran with a service animal return home. They made the Veteran, the service animal and her boyfriend fly a different...

All Veterans should boycott this airlines. They would not allow a disabled Veteran with a service animal return home. They made the Veteran, the service animal and her boyfriend fly a different airlines stating her condition was not a disability. Who the hell do they think they are? They know nothing about this Veteran and what she has been through. They should have thanked her for her service to our country and offered to have her fly first class. This airlines needs to be out of business

 – About 1 Year ago.

So Spirit Airlines charged me $210 to send three suitcases to Florida (round trip) after purchasing the ticket. They lost Kimberly Justus Latora's suitcase. Agent: "Here's your claim receipt, IF we...

So Spirit Airlines charged me $210 to send three suitcases to Florida (round trip) after purchasing the ticket. They lost Kimberly Justus Latora's suitcase. Agent: "Here's your claim receipt, IF we find it we'll bring it to you" Website says you can't file a claim until it doesn't show up for 5 days. There's no customer service line to call for updated information on the form or the website. There's a link to get updates: When I key in my last name and claim number it says, "doesn't match" So I see the crappy penmanship and that she may have spelled my name "Lotora" so I try that even though it was spelled correctly on the ticket and the system when she looked up my flight. Still no luck. No way to back out and talk to anyone to get the situation resolved or get an update. Not sharing to get you to feel sorry for me but I am sharing so that if you ever search Orbitz or Expedia or Priceline and see Spirit Airlines flight that looks like a deal you'll keep scrolling and not even consider it as an option.

 – About 1 Year ago.

This is an airline short of charging you to use their toilets onboard. Always late, poor service, really nasty customer services reps, their airplanes sucks, no entertainment such as music or TV. The...

This is an airline short of charging you to use their toilets onboard. Always late, poor service, really nasty customer services reps, their airplanes sucks, no entertainment such as music or TV. The seats are somewhat similar to old bus seats in a banana republic. They do not announce any delays because they already collected your money, so screw you. This horrible airline posted the highest profit among all the operating airlines. You need to have more than 40K FF miles in order to get a free flight for 1 1/2 hour flight. Now to acquire these miles is impossible. The founders or executive management of this rotten airlines are the most despicable animals only out to empty your wallet. My experience after flying them 8 times giving them the benefit of doubt led me to make the decision of never to use this airline again. This airline turns out to be more expensive to travel on than other major carriers with better services and on time schedule. One day they will appear before the court of law for fleecing travelers but my hope is for them to go out of business

 – About 1 Year ago.

Have 150,000 Spirit Miles built up (mostly due to Spirit being the only Airline that flys direct from Ft. Lauderdale to Atlantic City, NJ). Booked and paid for front row seats on an outgoing flight;...

Have 150,000 Spirit Miles built up (mostly due to Spirit being the only Airline that flys direct from Ft. Lauderdale to Atlantic City, NJ). Booked and paid for front row seats on an outgoing flight; Exit row seats on returning flight. Credit Card was charged. Email from Spirit confirmed the seats. When printing the Boarding Passes 4 - 5 days later - did not show the seats paid for. Sat on hold 2 hours prior to flight out and again 1 hour for flight back. Nothing was solved; flew in the unassigned seats with expectation I would be reimbursed for what I paid for (really, the only reason the front and exit seats were paid for was I was traveling with a 6'2" dude with a broken ankel ... he needed leg room). Sat on hold 1 more hour to request a refund of the $ 288.00 paid for the front row / exit seats. Customer rep actually said "why do you want a refund if you flew safely"? Rather than get ticked, I solely replied, how are you going to refund me the money paid for the seats I didn't receive? 20 minutes laater she graciously agreed to credit me back ... which will take 7 - 10 business days, per her. Sorry folks, Spirit's website is juvenial & condensending; It's customer service is a negative 2 and any money you 'supposedly save' is eaten up by 2 hours on their site, 3 hours on hold and 24% delayed flights. I'm going to 'gift' my 150K Spirit miles to a 23 year neice that has more time to sit on hold than I do.

 – About 1 Year ago.

Spirit Airlines is the worse airlines in the business. I and my girlfriend had flight reservations from Santo Domingo to Baltimore, Md. on 15 Jan.2016, the flight was canceled due to bad weather in...

Spirit Airlines is the worse airlines in the business. I and my girlfriend had flight reservations from Santo Domingo to Baltimore, Md. on 15 Jan.2016, the flight was canceled due to bad weather in Fort Lauderdale, Fla. They wouldn't provide hotel or food service to us because of the cancelation. They would not book us on another flight. They charged us $370 for our baggage (3). Terrible customer service. I've been flying for 50 years and this is the worse I've been treated by any airlines. I will never fly with them again and advise all who read this to do the same. They didn't reimburse me for my airline tickets either. I'm considering contacting CNN, Fox News and anyone else who will listen to my complaint. Vernon Hargrove 703-595-5346. Please call and I will give you the detailed story about this terrible airlines and it's services.

 – About 1 Year ago.

Holy shit does this airline suck!!!! I have to pay for a ticket, then add cost for bags, and then add cost for seats??? A ticket that is advertised for $269 comes out to over $400 with all of these...

Holy shit does this airline suck!!!! I have to pay for a ticket, then add cost for bags, and then add cost for seats??? A ticket that is advertised for $269 comes out to over $400 with all of these bullshit add ons! On top of that, the government tax is 70%. WTF

 – About 1 Year ago.

Agree worst airline I've ever flown with. Nickel and dining you on everything. Even water costs you. Also charged for taking your carry on luggage onboard. This is the worst airline in the continental...

Agree worst airline I've ever flown with. Nickel and dining you on everything. Even water costs you. Also charged for taking your carry on luggage onboard. This is the worst airline in the continental USA

 – About 1 Year ago.

Spirit is the absolute WORST! They cancelled our flight and the options they gave us were astronomical! Customer Service barely spoke English and I got hung up on 4 times! We ended up renting a car...

Spirit is the absolute WORST! They cancelled our flight and the options they gave us were astronomical! Customer Service barely spoke English and I got hung up on 4 times! We ended up renting a car for a12 hour drive that her than waiting 12 hours at the airport! Loathe them!!!!

 – About 2 years ago.

This is by far the worst airline, I will not fly spirit again and will contemplate in paying the extra $100 for a piece of mind. Yes i have flown other airlines to compare. They are rude and keep...

This is by far the worst airline, I will not fly spirit again and will contemplate in paying the extra $100 for a piece of mind. Yes i have flown other airlines to compare. They are rude and keep blaming the weather. Once, twice but not 3x this is on Christmas Eve 2015.

 – About 2 years ago.

Four years ago I literally almost missed my own wedding because of Spirit. We had them booked months in advance....they had my email and phone number all this time, obviously. I just happened to login...

Four years ago I literally almost missed my own wedding because of Spirit. We had them booked months in advance....they had my email and phone number all this time, obviously. I just happened to login to our agenda a week before our trip to Jamaica (where we were getting married) and just happened to see the flight was cancelled!! They never even notified me either by phone or email. NOTHING. Then I had to go through the hassle with customer service giving me the run-around with rescheduling. I couldnt re-schedule because we had to be on the island for 72 hours for our marriage to be legal! In the end we switched to Delta and had a great experience. Spirit was very slow doing the refund. Who cancels a flight and gives NO notification whatsoever to the customers? Spirit rips people off in the worst way. They were never getting my business again anyways, but after the way they treat the US military, they don't deserve ANYBODY'S business!

 – About 2 years ago.

Had to change our return flight from 10/4 to 10/6 and repay for the whole return flight and was told we would be refunded the $110.00 .We paid twice for the same seats and never got a refund. f%@k YOU...

Had to change our return flight from 10/4 to 10/6 and repay for the whole return flight and was told we would be refunded the $110.00 .We paid twice for the same seats and never got a refund. f%@k YOU Spirit Air!!!

 – About 2 years ago.

I hate Spirit airlines. They suck!! I had a terrible time with them when we went to Killingtn for a race and was flying back. We got there in time to check in but the stupid check in machine said see...

I hate Spirit airlines. They suck!! I had a terrible time with them when we went to Killingtn for a race and was flying back. We got there in time to check in but the stupid check in machine said see person at desk. which there was NO ONE!! I had checked in the night before on their website and they claimed I check out and canceled my flight which I did not. Did not even see that option! So I waited for the people who work the desk to finally come back. which meant I missed my flight. I got into a disagreement with the customer service on the phone, 4 times trying to get it fixed. Finally had to just wait. they finally showed up LATE!! Were rude and hateful! Finally got our flight rescheduled. But at our cost. And only ONE FLIGHT a day flew out of Boston to Chicago . REALLY!!!! So we had to find a car and find a room for the night. We were 3 hours ahead the next day. Long wait. I avoid this airline at all cost!!

 – About 2 years ago.

My horrible experience was in fort lauderdale. After waiting over an hour just to check in The plane door closed just as we walked up to the gate. I had to argue with a spirit employee to try to make...

My horrible experience was in fort lauderdale. After waiting over an hour just to check in The plane door closed just as we walked up to the gate. I had to argue with a spirit employee to try to make some kind of helping effort. She said i can go back to the checkin counter for help. Yea ok and wait another hour and a half. After arguing with 2 employees for 20 minutes the plane backed out and left. I was close to the window and sure the pilots saw me gesturing.i wrote corporate and not surprisingly got no response. They probably oversold it by 10 seats anyway.

 – About 2 years ago.

What the heck is the matter with Spirit Airlines? They must want to go out of business....

What the heck is the matter with Spirit Airlines? They must want to go out of business.

 – About 2 years ago.

I had really bad experience this week. I booked Spirit Airlines Flight 331 on Aug 17th from LGA to ORD. Yet I was told that my flight was canceled when I check in due to weather reason. I wasn't...

I had really bad experience this week. I booked Spirit Airlines Flight 331 on Aug 17th from LGA to ORD. Yet I was told that my flight was canceled when I check in due to weather reason. I wasn't notified by phone or email. Spirit told me they can help me change my flight from Monday to Thursday, but I need to pay the extra costs on hotels, food, transportation, etc. And spirit doesn't agree to give any compensation. That's ridiculous!!! I've never met an airline who ask their customers to be responsible for their delay or canceling flight.